Guy Serwin

What Does The Impending IOS 17 Privacy Update Mean For Marketers?

We’ve been hearing whispers and rumors of a looming Apple privacy update that could complicate things (to put it mildly) for marketers. In fact, if you believe the rumors, most of the data in UTM (aka, Urchin Tracking Module) parameters will be stripped, making it extremely difficult to track the behavior of the customers/leads you …

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How to Transition Utility Customers to Opt-In & Default TOU Rates – the Right Way

Transitioning customers to Time-of-Use (TOU) rates presents a challenge for any utility, but it’s also an important step toward a more sustainable and cost-effective energy future. TOU rates incentivize customers to shift their energy consumption to off-peak hours, reducing strain on the grid during peak hours and helping to reduce overall energy costs – in …

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Top Award-Winning Energy Marketing: Lessons in Customer-Centricity and Iterative Research

On December 16, 2021, PSEG Long Island (PSEGLI), with the marketing expertise of IDLab Global, introduced a voluntary Time of Use (TOU) program with the ambitious goal of getting  6,500 customers to make the switch from their current rate to TOU. The program’s overwhelming success surpassed all expectations, as nearly 14,000 customers had enrolled by …

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Navigating an Unstable Market: Strategies for Business Stability and Predictions for the 2023 Holiday Season

It’s been a wild economic ride, and it won’t stop for this calendar year – at least. That’s our collective reality, so let’s make the most of it for our brands and customers. In an unpredictable economic landscape, we all face the challenge of maintaining stability in revenue, profitability, market share, and customer loyalty. Understanding …

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How to Maximize the Benefits of AI as a Client of a Marketing Agency

You’ve heard the buzz. Artificial Intelligence (AI) has supposedly revolutionized the digital marketing landscape, offering incredible opportunities for businesses to streamline their operations, enhance customer experiences, and drive better results. But you may be asking yourself, should my marketing agency use AI? And if they should use AI, how do I ensure my agency uses …

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